HomePrivacy notice
Privacy notice
Privacy notice
This notice explains how Sceamdo Technologies Ltd uses personal information on civicgrid.net and when an institution applies for demo access.
Last updated: 8 November 2026
Who we are
Sceamdo Technologies Ltd ("Sceamdo", "we") is the data controller for civicgrid.net and for demo access applications. We are registered in England and Wales, company number 07955856, with our registered office at Office 498, Unit 5, 399-405 Oxford Street, Mayfair, London, W1C 2BU, United Kingdom. Contact us about privacy at privacy@civicgrid.net.
This notice does not cover a licensee's own CivicGrid. Each licensee is the controller for its platform and publishes its own notice.
What we collect
- When you browse civicgrid.net: the website sets no cookies and uses no analytics or advertising trackers. Our hosting provider keeps short-lived server logs, including IP addresses, to keep the service secure.
- When you apply for demo access: your name, job title, work email and mobile number; your institution's details; what you would like to see; and the documents you upload, including the authorised signatory's photo ID.
- Checks we make: the age and mail records of your email domain, whether the application duplicates another, and the results of sanctions screening of the institution and signatory.
- When you use the demo: your sign-ins, device, IP address and the actions you take, which we log.
- When you email us: your message and contact details.
Why we use it, and our lawful basis
We use your information to verify that an institution is genuine before showing it confidential material, to run its demo access, to keep the service secure, and to reply to you. Our lawful basis is our legitimate interests in doing those things. We have balanced those interests against your rights, and we collect only what the checks need.
A person at Sceamdo makes every decision on an application. We do not make decisions about you by automated means alone.
Who we share it with
We do not sell personal information. We use these service providers, each under a contract that protects your information:
| Provider | What for | Where |
|---|---|---|
| Render | Hosting civicgrid.net and the demo service | Germany (Frankfurt) |
| Supabase | Database and private file storage | Sweden (Stockholm) |
| Resend | Sending emails such as sign-in codes and decisions | United States |
| Cloudflare | The bot check on the application form | Global network |
| Sentry | Error reports, with personal information removed | European Union |
| Google Workspace | Our email | Global network |
Where a provider processes personal information outside the UK, we rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
We may also share information where the law requires it.
How long we keep it
- Identity images: deleted automatically when the decision is made, and never kept.
- Declined and withdrawn applications: deleted after 6 months.
- Approved applications, letters and certificates: kept for 24 months as business records.
- Demo activity logs: kept with the application they belong to.
- Emails: kept for as long as we need them to answer you and keep business records.
Your rights
You can ask to see the information we hold about you, to correct it, to delete it, to restrict how we use it, to object to our use of it, or to receive a copy in a common format. Email privacy@civicgrid.net. We reply within one month.
If you are unhappy with how we have used your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Security
Documents are stored privately and encrypted in transit. Reviewers sign in with an authenticator app, and every view of a document and every decision is logged.
Changes to this notice
We will update this notice when our use of personal information changes, and show the date of the latest version at the top.
See CivicGrid working
The demo is open only to verified institutions. Apply with your work email and your institution's documents. A person at Sceamdo checks every application.